Question 1

What happens when I hit my question limit?

Accepted Answer

You can either wait for your monthly reset or purchase a top-up. Top-ups give you 250 extra questions for €10 — these never expire and roll over month to month.

Question 2

How does the monthly reset work?

Accepted Answer

On each billing date, your new monthly questions are added to any unused questions. Unlike some services, your unused questions roll over — they don't disappear at month end.

Question 3

Which AI models does ChatDocs use?

Accepted Answer

ChatDocs uses GPT-5 Mini for text-based questions and Claude Sonnet 4.6 for visual questions involving diagrams, charts, and schematics. Both are powerful models optimized for document-based Q&A. All responses are generated based solely on your uploaded documents.

Question 4

What file formats are supported?

Accepted Answer

PDF, Word (.docx), plain text (.txt), HTML, Markdown (.md), and email files (.eml).

Question 5

Is my data secure?

Accepted Answer

Yes. Documents are encrypted at rest and in transit. We store data in the EU (Frankfurt, Germany). We don't use your data to train AI models. You can delete your data at any time.

Question 6

Can I cancel anytime?

Accepted Answer

Yes, no long-term commitment. Cancel anytime from your dashboard. You'll keep access until your current billing period ends.

Question 7

How does WhatsApp access work?

Accepted Answer

Add your team members' phone numbers in the admin panel. They'll receive a WhatsApp message and can immediately start asking questions about your documents. Only invited numbers can access your documents.

Simple, predictable pricing

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