Cookie Policy
Last Updated: January 6, 2025
GDPR Compliant • EU-based • Encrypted
1. Introduction
This Cookie Policy explains how Max Digital Solutions AB (org. nr 5593221046), operating as ChatDocs, uses cookies and similar tracking technologies on chatdocs.eu and app.chatdocs.eu.
We use Cookiebot to manage cookie consent in compliance with GDPR and ePrivacy Directive requirements. When you first visit our site, you'll see a cookie consent banner allowing you to choose which types of cookies to accept.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, authenticate you, and understand how you use the service.
3. Cookie Consent Management
We use Cookiebot, a third-party consent management platform, to obtain and manage your cookie preferences. Cookiebot automatically scans our site and categorizes cookies according to GDPR requirements.
Your consent choices are stored and respected across all pages of our Service.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the Service to function and cannot be disabled. They do not require consent under GDPR.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| auth_session | Authenticates logged-in users and maintains secure sessions | Session (or until logout) | HttpOnly, Secure, SameSite=Lax |
| trial_token | Manages free trial sessions and tracks trial usage limits | 14 days | HttpOnly, Secure, SameSite=Lax |
| CookieConsent | Stores your cookie consent preferences (Cookiebot) | 1 year | Necessary |
4.2 Statistics Cookies (Requires Consent)
These cookies help us understand how users interact with our Service by collecting anonymous usage data. We only use these with your explicit consent.
| Cookie Name | Purpose | Duration | Provider |
|---|---|---|---|
| _ga | Distinguishes unique users for Google Analytics | 2 years | Google Analytics |
| _ga_* | Stores session state for Google Analytics 4 | 2 years | Google Analytics |
4.3 Third-Party Cookies
We use the following third-party services that may set cookies:
- Cookiebot: Cookie consent management (necessary cookies)
- Auth0: Authentication cookies for login and session management (necessary cookies)
- Stripe: Payment processing cookies during checkout (necessary cookies)
- Google Analytics: Analytics cookies (requires consent - statistics category)
5. Cookie Categories
Cookiebot categorizes cookies according to GDPR requirements:
5.1 Necessary
Essential cookies that enable basic site functionality (authentication, trial management, cookie consent). These cannot be disabled.
5.2 Statistics
Analytics cookies that help us understand how visitors use our site. Requires your consent.
5.3 Marketing
We do not currently use marketing or advertising cookies.
5.4 Preferences
We do not currently use preference cookies beyond necessary session management.
6. Legal Basis for Cookies
6.1 Necessary Cookies
We use these cookies based on our legitimate interest and contractual necessity to provide the Service (GDPR Art. 6(1)(b) and 6(1)(f)). These are exempt from consent requirements under the ePrivacy Directive.
6.2 Statistics Cookies
We use these cookies only with your explicit consent (GDPR Art. 6(1)(a) and ePrivacy Directive requirements).
7. How to Manage Cookies
7.1 Cookie Consent Banner
When you first visit our site, Cookiebot displays a consent banner where you can:
- Accept all cookies
- Reject non-necessary cookies
- Customize your preferences by category
- View detailed cookie information
7.2 Change Your Preferences
You can change your cookie preferences at any time by clicking the cookie settings link in our footer or by clearing your browser cookies and revisiting the site.
7.3 Impact of Disabling Cookies
Warning: If you disable necessary cookies, you may not be able to:
- Log in to your account
- Use the trial feature
- Access core Service functionality
Disabling statistics cookies will not affect Service functionality.
7.4 Google Analytics Opt-Out
You can opt out of Google Analytics by:
- Rejecting statistics cookies in our Cookiebot banner
- Installing the Google Analytics Opt-out Browser Add-on
8. Data Collected by Cookies
Cookies may collect the following information:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymized for Google Analytics)
- User preferences and settings
This data is processed according to our and applicable data protection laws.
9. Cookie Retention
Cookies are retained for the following periods:
- Session cookies: Deleted when you close your browser
- trial_token: 14 days
- CookieConsent: 1 year
- Google Analytics (_ga, _ga_*): 2 years (if consented)
10. International Data Transfers
Some cookie providers (Google Analytics, Cookiebot) may transfer data outside the EU. We ensure appropriate safeguards through Standard Contractual Clauses and adequacy decisions.
11. Do Not Track (DNT)
Our Cookiebot implementation respects your cookie preferences. If you reject statistics cookies, no tracking cookies will be placed. However, necessary cookies required for Service operation cannot be disabled.
12. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Cookiebot will prompt you to review your consent if significant changes are made to cookie usage.
13. Contact Us
If you have questions about our use of cookies, contact us at:
Max Digital Solutions AB
Email: privacy@chatdocs.eu
Organization Number: 5593221046
Sweden
14. Cookie Declaration
For a complete and up-to-date list of all cookies used on our site, please view the cookie declaration provided by Cookiebot in the consent banner or contact us.